Shipping Policy

Delivery Times

Delivery times vary depending on the ZIP code and the shipping method chosen at the time of purchase. The delivery period begins after payment confirmation.

Shipping Costs and Methods

Deliveries are carried out by Correios (Brazilian Post) and partner carriers. The shipping cost will be informed in the shopping cart before the order is finalized.

Delivery Delays

In case of delays caused by the carrier, the Alivizen team will offer all necessary support to track and resolve the situation as quickly as possible.

Incorrect Address

If the provided address is incomplete or incorrect, the reshipment of the order will be the customer's responsibility, including any additional shipping costs.